How can we help?
Answers to the questions people ask most about registering, codes, passwords and modules.

Getting started
How do I create an account?
Open Create account and enter your name, mobile number, state, city and email. We send a 6-digit code to your email. Enter it, choose your industry and the roles your business plays, review the setup and create the account.
We then email you a link to set your password.
My kind of business is not in the list.
Type it in your own words and choose to keep it. It is saved as you wrote it and reviewed by our team. Until then, your setup follows the roles you chose.
Does it work on my phone?
Yes. Open the site in any modern browser on a phone, tablet or computer.
Codes and passwords
I did not receive the verification code.
Check the spam or promotions folder first. A code is valid for 5 minutes. You can ask for a new one after 30 seconds, up to 5 times an hour.
I entered the wrong code several times.
After 5 wrong tries the code stops working for your safety. Ask for a new code and try again.
I cannot sign in right after registering.
First set your password with the link we emailed. The link works once and expires after 24 hours. If it has expired, open the link again and ask for a fresh one.
I forgot my password.
Use Forgot password. We email a link to choose a new one. We never send a password by email.
Your setup and modules
Can I change the modules later?
Yes. In your account, switch any module on or off. A module that another one needs is switched on with it. Your choice always stays, even when the suggestions change.
Why are the GST modules waiting?
GST setup, GSTR reports, E-Way Bill and E-Invoice switch on only after your GST details are added. They are never switched on automatically.
How was my setup chosen?
From your industry and the roles you picked, using fixed rules. If the AI assistant is switched on, it may suggest more modules, but it never switches on GST modules and never changes a choice you made.
Your account and data
Who can see my details?
Only you, and our staff when they help you. Staff see your email and mobile masked unless they open them, and every such view is recorded. Read more on the Security page.
How do I contact you?
See the Contact page. Include your User ID and the email you registered with, so we can find your account quickly.
Still need help? Write to us from the Contact page and we will get back to you.